Business Analysis

Why Complete A Business Analysis?


  • Are there gaps in your ERP System or current software abilities?
  • Do you know how to solve the pain points in your process?
  • Are you utilizing paper forms in your business and need to upgrade?
  • Are you seeking ways to reduce operational cost, risk and cycle time?

We begin every client relationship by performing an in-depth business analysis. In doing so, we identify your exact needs and requirements, enabling us to architect a solution that will improve your quality, efficiency and revenue. CoveyCS works with your leaders to identify pain points in every process and software that needs improvement. The completion of a business analysis ensures that purchased or developed software will fit your exact needs and keep your competitive edge VS trying to conform to software that doesn’t meet 100% of your needs. Once your process is mapped, and your requirements identified, CoveyCS then researches, recommends, and implements software, develops customized software, or a mixture of both. Our goal is to provide your company with the correct software to fit your specific needs.

CoveyCS Business Analysis

Hubbell Galvanizing" With a business analysis, we discovered all the small details we didn’t know or think about. It allowed us to identify every second of every process, and know it front to back. "
- Jack Mulvihill | Hubbell Galvanizing | Assistant Production Manager | Download The Hubbell Case Study

Learn how our Business Analysis helped a local galvanizing company.

Download The Hubbell Galvanizing Case Study

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Business Analysis Services

Identification of Pain Points

The client will identify several pain points in their process or likely sources of inefficiency.

Gemba Walks and Value Stream Mapping

Value stream mapping is a tool used to analyze the current state of a production process. This method maps the flow of material and information through a business. By knowing the current state, we can better preserve the methods and processes that work and design an improved future state. To get the current state we will conduct interviews with stakeholders at all levels and watch work being completed as it is completed.

Improvement Identification

Using the collected information, we will look for areas that software can be applied to produce an improvement in the process. It is possible that non-software improvements will also be discovered which can be explored on a case-by-case basis. It is important that a mechanism to measure the results and effectiveness are established in this phase.

Define Business Requirements of Improvement

The requirements of the improvement will be documented thoroughly through one or more meetings with the stakeholders. We will identify business requirements independent of any software tools that may be used to satisfy them. This is a requirements-first approach.

Determine Minimum Viable Product for Improvement

Once the scope of the solution is defined, we will prioritize and separate into phases the business requirements in such a way to realize the most value in the shortest amount of time.

Improvement VS. Current Process Cost to Benefit Analysis

We will propose various cost models to illustrate how the improvement will save time, money, or materials.

Software Package Research

Using the requirements, we will research software packages that may accomplish the goals while minimizing licensing and implementation costs. We will work with the various vendors to establish the right fit between them and your business.

Define Requirements of Custom Software

We will translate business requirements into detailed software requirements for any custom software that may need to be developed to fill any gaps in or full the complete set of business requirements.

Create User Interface Mockups of Custom Software

We have determined that around 80% of software requirements are elicited through interviews, meetings and observing work. 15-20% of the remaining requirements will be discovered through user interface mockups and the meetings held to review them. We make every effort to minimize the risk associated with missed requirements and scope creep.

Total Cost Determination of Improvement

At the end of this process, we should have a good set of custom software requirements, software packages, and pricing ready for purchase, and an idea of the cost savings of the improvement. Using this information, we can determine the total cost of the solution. This total cost can be compared to the improvement’s estimated savings thus calculating a return on investment.


Customer Commitments

Always Available Customer

While the business analysis is being performed the customer will provide personnel to assist and provide information. To avoid significant delays the customer must be willing to dedicate the resources necessary to make the process successful.

Office Space

While on-site a small workspace will be required as close as possible to where the work is being performed. This is so that work can be observed in the background and questions can be quickly answered while the process is being thought through.


Download Our Business Analysis Service Outline